Transform customer service with AI-driven insights.
Powerful tools to help you transform telephonic interactions.
© 2024 Mytelnet (Pty) Ltd | Rights reserved
© 2024 Mytelnet (Pty) Ltd | Rights reserved
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Unlock the power of call sentiment analysis
Now you can harness AI-driven conversation insights to transform your customer interactions.
In today’s hyper competitive marketplace, ensuring high-quality customer engagement is essential for protecting your brand, maximising customer lifetime value, and driving business growth.
Mytelnet's AI-powered sentiment analysis capability allows you to achieve superior telephonic engagement without the heavy investment typically required for quality assurance, detailed analysis and extensive training.
Unlock the power of call sentiment analysis
AI-driven conversation insights
With rapid insights from your conversation data, you can take proactive steps to enhance each customer experience.
A robust AI toolkit - including secure call recordings, detailed transcripts, summaries, and sentiment-linked alerts - provides a comprehensive view of your team's interactions. This enables you to make timely, targeted, and data-driven decisions that improve customer satisfaction and loyalty.
AI-driven conversation insights
Frequently asked questions
Frequently asked questions
Join our ambitious community, fuel your business growth
Join our ambitious community, fuel your business growth
Protect your brand
Call sentiment analysis helps you to identify positive and negative customer experiences. Celebrate the wins and address potential issues before they escalate into churn or damage to your reputation.
Proactively safeguarding each customer interaction increases your chances of turning every customer into a loyal advocate.
Turn your team's conversation data into competitive advantage
Turn your team's conversation data into competitive advantage
Act fast, shift the dynamic
Infusing AI-power into call sentiment analysis enables near-instant generation of insights.
Automated notifications flag potentially damaging situations before they escalate, giving you an opportunity to resolve issues promptly and maintain customer confidence.
Get the full picture
Comprehensive dashboard reporting offers a complete view of telephonic customer interactions across your organisation, tracking how sentiment evolves over time.
Gain objective insight into emerging themes from customer conversations, helping you respond to customer needs more effectively.
Target your interventions
Detailed reporting by team, product or category, with drill-down functionality, allows you to pinpoint areas of strength and those requiring improvement.
This targeted approach ensures your interventions have the greatest possible impact, maximising your efforts to improve customer experience and business performance.
Equip your team with a smart set of tools
Equip your team with a smart set of tools
Capture every word
Get precise call recordings, detailed transcriptions, and summaries at your fingertips. Whether it's for quality assurance or collaborative review, every conversation is securely stored and readily accessible.
Track trends and analyse performance
Comprehensive dashboards offer detailed insights into your team’s performance and overall customer experience. Track sentiment trends, discussion breakdowns, and individual product and team metrics to make data-driven decisions.
Tailor your experience
Configure your sentiment analysis toolkit to fit your business needs. Customise reporting categories, manage team setups and set monthly usage limits to ensure the platform works the way you do.
Welcome to actionable, AI-powered insights :)
Welcome to actionable, AI-powered insights :)
Get on top of your customer conversations
Get on top of your customer conversations
Protect your brand
Call sentiment analysis helps you to identify positive and negative customer experiences. Celebrate the wins and address potential issues before they escalate into churn or damage to your reputation.
Proactively safeguarding each customer interaction increases your chances of turning every customer into a loyal advocate.
Turn your team's conversation data into competitive advantage
Turn your team's conversation data into competitive advantage
Act fast, shift the dynamic
Infusing AI-power into call sentiment analysis enables near-instant generation of insights.
Automated notifications flag potentially damaging situations before they escalate, giving you an opportunity to resolve issues promptly and maintain customer confidence.
Get the full picture
Comprehensive dashboard reporting offers a complete view of telephonic customer interactions across your organisation, tracking how sentiment evolves over time.
Gain objective insight into emerging themes from customer conversations, helping you respond to customer needs more effectively.
Target your interventions
Detailed reporting by team, product or category, with drill-down functionality, allows you to pinpoint areas of strength and those requiring improvement.
This targeted approach ensures your interventions have the greatest possible impact, maximising your efforts to improve customer experience and business performance.
Keep it secure and compliant
All call recordings are 256-bit encrypted and blockchain-replicated, ensuring they remain tamper-proof and compliant with regulations. With robust audit trails and multi-factor authentication, your data stays protected.
Stay ahead with instant alerts
Get notified of extreme sentiment calls as they happen. With customisable thresholds and keywords, you can ensure potential issues are addressed before they escalate.